If a flight cannot operate according to the schedule shown on your ticket due to force majeure or regulations issued by the competent authorities, you will receive a full refund of the ticket price or be offered suitable alternative flight arrangements.
If you notify us of a cancellation before the travel date, the refund will depend on when you notify us, as follows:
- 7 days before the departure date: 10% refund
- 3 days before the departure date: 50% refund
- 1 day (24 hours) before the departure date: no refund
In addition to the fixed cancellation charges based on the cancellation times above, an additional charge of VND 30,000 applies to each refunded ticket.
Refunds are processed at designated ticket offices or agents, or at the place where you purchased your ticket directly. Refunds will be processed within 15 working days from receipt of the request for a refund of the ticket price.
Right to refuse refunds
- The customer requests a refund after the ticket has expired.
- The passenger is refused carriage because they fail to comply with flight security or safety measures, or because their identification documents do not meet the requirements of the Vietnamese authorities.
- The passenger is on a list of persons prohibited from carriage under the regulations of the Vietnamese authorities.